Senior Implementation Engineer

Work Flexibility: Remote

The Implementation Engineer will execute technical planning, architecture, and implementation of on-premise communications solutions that result in a successful deployment within the customer environment. In this role you will plan, architect, install, configure, test, and validate Stryker's Vocera solution; this includes supporting business process workshops to collaborate on design of communications workflow, configuring the Vocera database, installing the system software, and performing end-to-end system testing.

What you will do

• Integrate Stryker’s Vocera solution with external systems: phone systems, nurse call systems, physiological monitoring systems, EHR systems, and messaging middleware

• Transfer knowledge to our customer’s technical staff to enable them to successfully maintain Vocera solutions; train the customer system administrator and help desk staff

• Create test plans, troubleshoot customer environments, and optimize the performance of the Vocera system

• Collaborate with clinical leads to assist in the collection of workflow requirements and architect a database to meet clinical and technical requirements

• Coordinate activities effectively with internal cross functional teams

• Effectively communicate project status to stakeholders in a timely, consistent, and clear manner

• Observe security measures to safeguard information against accidental or unauthorized damage, modification or disclosure.

• Protect the security of medical or sensitive records to preserve their confidentiality

What you need

Required

• Bachelors in Computer Science or related technical field

• Minimum 2 years of relevant experience in a customer-facing technical services or support

Preferred

• Demonstrated ability with HL7 integrations or healthcare IT interoperability

• Prior VMWare vCenter experience in large production environments; working knowledge of the supporting infrastructure (blade server systems, storage arrays, networking equipment) associated with creating and supporting modern virtualized data centers

• Experience with monitoring tools such as Nagios Zabbix, and Configuration management tools like Ansible or similar is a plus

• Experience with TCP/IP networking & security fundamentals as well as network load balancers (Citrix ADC; NetScaler or F5 Big IP)

• Demonstrated understanding of structured implementation methodologies, with an emphasis on end-to-end testing of complex systems

• Prior experience integrating nurse call and/or patient monitoring systems

• Ability to deploy technology in the healthcare market is highly desired

Canada Pay Ranges

• Canada : $72,400 - $96,600 CAD Annual

• Canada, Burnaby : $78,600 - $104,800 CAD Annual

Travel Percentage: 40%