Executive Director CIDO Business Operations & Enterprise Portfolio Excellence

Job Description

The individual in this role serves as the central IT operations and portfolio lead reporting directly to the Chief Information & Digital Officer (CIDO). The Executive Director, CIDO Operations & Portfolio Excellence runs the business of IT for the enterprise - ensuring operational execution of IT processes, portfolio governance, driving performance tracking, enabling frictionless execution of IT / Digital processes, improving overall delivery speed and quality of outcomes, and aligning technology investments to the highest areas of business value.

This role leads enterprise-wide IT operational execution, governing a significant technology investment portfolio, embedding continuous process improvement (Lean / Agile), driving technology financial management (FinOps / TBM) in partnership with Finance, and overseeing preferred vendor and workforce ecosystems in partnership with Supplier Management team members. Partnering with the ITLT (IT Leadership Team) and SLN (Senior Leader Network) and various enabling functions, this role ensures that global technology investments deliver tangible ROI, reduce friction, and drive ongoing continuous improvement effort, leveraging the latest generative and agentic AI capabilities.

Key Responsibilities

Enterprise IT Portfolio Management & Strategic Governance

• Portfolio Health & Phase-Gating: Govern the global technology investment portfolio; implement transparent demand intake criteria, rigorous business case validation, prioritization frameworks, and milestone phase-gating across corporate and divisional teams.

• Integrated Demand & Capacity Planning: Deploy predictive capacity models to balance incoming divisional demand against delivery capacity, eliminating bottlenecks, resource contention, and organizational overcommitment.

• Benefits Tracking & Value Realization: Measure, audit, and report post-implementation value capture and ROI for major transformation initiatives, delivering transparent reports to the CIDO and executive stakeholders.

• Risk, Dependency & Variance Management: Maintain an enterprise-wide view of portfolio interdependencies, budget variances, and delivery risks, establishing proactive mitigation playbooks and escalation paths.

IT Financial Management (FinOps) & Vendor Governance

• Enterprise FinOps & TBM: Partner with Finance to enable a central IT financial management capability; institutionalize various cost optimization capabilities such as AI and cloud cost optimization (FinOps), and Technology Business Management (TBM) methodologies to model total cost of ownership (TCO) and unit economics.

• Run vs. Grow Optimization: Systematically optimize and reduce run-the-business operational costs to shift capital toward strategic digital modernization and growth initiatives. Identify and drive optimization both on a divisional level and across divisions on an enterprise-wide basis.

• Strategic Vendor & Software Asset Governance: Partner with Supplier Management to manage preferred technology partners, software licensing/SaaS portfolios, and systems integrators to maximize contract value and reduce vendor lock-in.

IT Performance Management

• Executive Performance Cockpit: Design and manage unified IT dashboards, Performance reporting agents, and balanced scorecards tracking key indicators: MTTR/MTBF, cost-to-serve, deployment frequency, SLA attainment, system availability, and strategic OKRs.

• Agentic capabilities: optimize the IT operational execution processes through simplification, standardization, and digitization including the use of generative and agentic AI capabilities to make the overall function more effective and efficient over time

Office of the CIDO Governance Cadence and Reporting

• Rhythm of the Business: Structure and orchestrate the operating rhythm of the CIDO organization, including monthly divisional operational reviews, leadership meetings, and operational deep dives, Quarterly Business Reviews (QBRs), etc.

• Executive Reporting: Synthesize complex IT specific portfolio, risk, and financial performance data into concise executive briefings and presentations.

Required Qualifications & Experience

• Experience: Minimum of 15 years of progressive leadership experience spanning IT strategy, technology business operations, enterprise PMO/portfolio management, IT financial operations, or management consulting within large-scale, matrixed environments.

• Portfolio Scale: Demonstrated track record governing and optimizing technology portfolios across federated business units, global cost centers, and/or complex, global consulting accounts.

• Education: Bachelor’s degree in business administration, Accounting, Information Systems, Finance, Operations Management, or related field required; Advanced degree (MBA or MS in Technology Management) preferred.

• Operational Methodologies: Expertise in ITIL v4, Lean / Six Sigma, OKR, Agile portfolio frameworks (SAFe / Lean Portfolio Management), and cloud FinOps principles.

• Data-Driven Governance: Proven ability to build automated performance dashboards, establish meaningful operational KPIs, and translate complex financial/operational data into actionable decisions.

• Platforms: Experience with leading IT platforms such as Apptio Target Process, SAP, Power BI, Jira, etc.

• Executive Presence: Extensive experience presenting strategy, financial business cases, and operational reviews to C-level executives, board committees, and divisional presidents.

• Behavioral Competencies: Enterprise thinking and operational rigor with a transformation mindset. Ability to influence executive stakeholders and align multi-functional delivery teams.

Required Skills

Acquisitions Divestitures, Acquisitions Divestitures, ApptioOne, Balanced Scorecard Management, Balanced Scorecards, Business Management, Business Operations, Business Unit Integration, Change Agility, Cloud Economics, Consultative Approach, Data Governance, Delivery Management, Developing Proposals, Economics, Emotional Intelligence, Environmental Scanning, Executive Presence, Finance, Financial Management, FinOps Operating Model, Information Technology Operations, IT Strategic Planning, Management Consulting, Oncology Drug Development {+ 9 more}

Preferred Skills

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US and Puerto Rico Residents Only

Our company is committed to inclusion, ensuring that candidates can engage in a hiring process that exhibits their true capabilities. Please click here if you need an accommodation during the application or hiring process.

As an Equal Employment Opportunity Employer, we provide equal opportunities to all employees and applicants for employment and prohibit discrimination on the basis of race, color, age, religion, sex, sexual orientation, gender identity, national origin, protected veteran status, disability status, or other applicable legally protected characteristics.  As a federal contractor, we comply with all affirmative action requirements for protected veterans and individuals with disabilities.  For more information about personal rights under the U.S. Equal Opportunity Employment laws, visit:

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We are proud to be a company that embraces the value of bringing together, talented, and committed people with diverse experiences, perspectives, skills and backgrounds. The fastest way to breakthrough innovation is when people with diverse ideas, broad experiences, backgrounds, and skills come together in an inclusive environment. We encourage our colleagues to respectfully challenge one another’s thinking and approach problems collectively.

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The primary location for this posting is

USA - New Jersey - Rahway

Where required by law, the compensation range for this role is provided below.

The salary range for the primary location of this role is

$255,800.00 - $402,700.00

This range reflects the Company's reasonable expectation of the base salary applicable to this role at the time of posting. An employee’s position within the salary range will be based on several factors including, but not limited to relevant education, qualifications, certifications, experience, skills, geographic location, government requirements, and business or organizational needs. The successful candidate will be eligible for annual bonus and long-term incentive, if applicable.

We offer a comprehensive package of benefits. Available benefits include medical, dental, vision healthcare and other insurance benefits (for employee and family), retirement benefits, including 401(k), paid holidays, vacation, and compassionate and sick days. More information about benefits is available at https://jobs.merck.com/us/en/compensation-and-benefits .

Additional location(s): Please note the salary range above applies to the Primary Location of the position. Where a role has other listed locations, different compensation guidelines may apply. You may find the salary ranges for additional locations below. If the salary range is not listed for the location you are applying to, our Talent Acquisition team will provide further information to you relevant to your location.

Additional location(s) Compensation Information

San Francisco Residents Only:  We will consider qualified applicants with arrest and conviction records for employment in compliance with the San Francisco Fair Chance Ordinance

Los Angeles Residents Only:  We will consider for employment all qualified applicants, including those with criminal histories, in a manner consistent with the requirements of applicable state and local laws, including the City of Los Angeles’ Fair Chance Initiative for Hiring Ordinance

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Merck & Co., Inc., Rahway, NJ, USA, also known as Merck Sharp & Dohme LLC, Rahway, NJ, USA, does not accept unsolicited assistance from search firms for employment opportunities. All CVs / resumes submitted by search firms to any employee at our company without a valid written search agreement in place for this position will be deemed the sole property of our company.  No fee will be paid in the event a candidate is hired by our company as a result of an agency referral where no pre-existing agreement is in place. Where agency agreements are in place, introductions are position specific. Please, no phone calls or emails.

Employee Status

Regular

Relocation

VISA Sponsorship

Travel Requirements

Flexible Work Arrangements

Hybrid

Shift

Valid Driving License

Hazardous Material(s)

Job Posting End Date

11/3/2026 *A job posting is effective until 11:59:59PM on the day BEFORE  the listed job posting end date. Please ensure you apply to a job posting no later than the day BEFORE the job posting end date.